Privacy Policy
How we collect, use, and protect your personal information.
Last updated: November 2024
Introduction
Spark-oak ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spark-oak.com or engage with our services.
By using our website or services, you consent to the data practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
Information We Collect
We may collect information about you in various ways. The information we may collect includes:
Personal Data
When you fill out forms on our website, such as enquiry or booking forms, we collect:
- Name
- Email address
- Information about your training interests and experience level
- Any additional information you choose to provide in message fields
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and usage, including:
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
- IP address (which may indicate general geographic location)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide information about our programmes
- To process bookings and manage your participation in our courses
- To improve our website and services based on usage patterns
- To send administrative communications related to your enquiries or bookings
- To comply with legal obligations
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
- Service providers: We may share information with trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
- Legal requirements: We may disclose information if required to do so by law or in response to valid legal requests.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to object to or restrict certain processing
- The right to data portability
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Spark-oak
47 Clerkenwell Road
London, EC1M 5RS
United Kingdom
Email: [email protected]